Refund Policy • Last updated:
How refunds and replacements work
We aim to make every order right. If something needs fixing, this policy guides you through refunds, replacements, and timelines so you know exactly what to expect.
1. Eligibility
- Item arrived damaged, defective, or incorrect versus confirmed details.
- Incomplete delivery compared to the agreed order list.
- Coordinated issues reported within the timeframes below.
2. Reporting window
Please notify us promptly so we can assist efficiently:
- Damaged/incorrect items: report within 48 hours of delivery.
- Missing items: report within 48 hours of delivery.
3. What we may request
- Order reference, delivery date, and contact details.
- Photos of packaging and item condition to assess quickly.
- Preferred resolution: refund, replacement (subject to stock), or store credit.
4. Resolution options
- Replacement: Provided if stock is available; otherwise a refund or store credit will be offered.
- Refund: Processed via the original method where possible (COD refunds coordinated through bank/GCash).
- Store credit: Optional if you prefer to reorder later.
5. Timelines
Assessment: 1–3 business days after receiving complete details.
Refund release: Typically 3–7 business days after approval (bank/GCash processing may vary).
Replacement dispatch: Coordinated schedule based on item availability and your location.
6. Conditions
- Items should be in the condition received unless damaged in transit.
- For COD, refunds are arranged via bank transfer or GCash; we do not ship cash.
- We reserve the right to deny claims with insufficient information or outside the reporting window.
7. How to start a refund or replacement
Email or call with your order reference and issue summary:
Email: info@armandelprimechamber.online
Phone: +63 968 231 0639
8. Updates to this policy
We may refresh this policy to improve clarity or comply with requirements. The latest version is always available on this page with an updated date.